Refund policy

📦 Return & Refund Policy

We have a [X]-day return policy, which means you have [X] days after receiving your item to request a return:

  • For orders shipped to the USA and European countries, the return window is 45 days from the shipping date (when the order leaves our warehouse).

  •  For Brazil, it is after 110 days counting from the date that order departed from our store  due to the strict customs clearance at Brazil.

  • For some special shipping methods, we cannot deal with your disputes. (See the following important interpretation)


    Notes:

    Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

    Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

    Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, we will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

  • To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 Orders not Received.

We will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If the clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.


b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, the client need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, we takes no responsibility if products have been lost.

b. If the logistics company provides return service to us, we will put the products in your private inventory and will not refund them when we receive the returned items.

c. We cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

Orders Cancellation.

For orders cancellation, We offers a full refund before products are processed by us.

a. After payment, POD orders cannot be canceled as it is customized.


b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

💡 How Our Return Process Works

We offer two options to simplify the return experience:

Option 1: Keep the Product, Get a Partial Refund

For most cases, the easiest and fastest solution is this:

  • Keep the product, and we’ll issue a 50% refund of the item’s price.

  • Shipping costs are not included in the refund.

  • This method avoids return shipping delays and extra fees.

Option 2: Return the Product

If you prefer to send the item back:

  • A return processing fee of $10–$20, depending on your country, will apply.

  • Also you have to pay the shpping cost which depends on the countries.

  • Contact us to request the return and receive a prepaid shipping label and return instructions.

To start a return, email us at Clyrasstore@gmail.com.
Returns must be pre-approved — any packages sent back without contacting us first will not be accepted.


🛠 Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

🚫 Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Beauty or personal care items

  • Hazardous materials, flammable liquids, or gases

  • Discounts products 50% or more than that

Sale items and gift cards are also non-returnable.

If you’re unsure, just reach out to us.

💳 Refunds

Once we receive and inspect your return (or confirm a refund without return), you’ll be notified of the decision.

  • If approved, refunds are issued to your original payment method within 10 business days.

  • It may take additional time for your bank or credit card to process the transaction.